A new reply from NPOWER:

RE: URN 97621294-Miss GydeFriday, 27 August, 2010 15:17
From: "Executive.Complaints@npower.com" Add sender to ContactsTo: emily_gyde@yahoo.co.uk

Dear Miss Gyde,

A hold will remain on your account whilst the final review is taking place. Once our final response letter is issued, the hold will remain for a further 14 days which will give you time to decide whether you wished to accept our final decision or for you to ask the Energy Ombudsman to mediate on your behalf.

Kind regards,

David Riseborough
Executive Complaints Team
npower
Residential Operations
Tel :0845 0730861 (ext 1198353)

Office Hours: Monday-Thursday 9am-5pm; Friday 9am-4.30pm