To save time here is both my reply to the latest NPOWER idiotic email and the email which provoked it, below:

RE: URN 97621294-Miss GydeWednesday, 25 August, 2010 12:02
From: "emily gyde" Add sender to ContactsTo: Executive.Complaints@npower.com


Yes, I can see that you took my tongue in cheek quip a bit too seriously MR RISEBOROUGH, regarding a £1 p.w. charge.

As you well know - if you can read - my main complaint is this:

Why was I charged the same amount of money for two meter readings - when one was nearly half the usage of the other. Let me remind you that I have signed witnesses for the dates and times of the readings upon the two separate meters.

[You might also like to answer the question (in relation to a personal survey of mine) why some people are charged much less whilst using far more more gas/electricity than myself. Please do not even attempt to try for an argument based upon 'different tariffs' unless you can prove it in court.]

If you really feel that the complaints team cannot answer the above question then they will have to do so in a court of law.

Yours sincerely

Emily Gyde M.A.



--- On Mon, 23/8/10, Executive.Complaints@npower.com wrote:


From: Executive.Complaints@npower.com
Subject: RE: URN 97621294-Miss Gyde
To: emily_gyde@yahoo.co.uk
Date: Monday, 23 August, 2010, 15:28


Good afternoon Miss Gyde,

As agreed, I will request that your enquiry is escalated for a final review by our Head of Customer Relations. However, please can you clarify what you wish for us to do in order to resolve your enquiry as the charges on your account are correct in line with our tariff prices so although you will receive our final response, the outcome will not change. We cannot charge you for electricity equating to £1.00 per week if your usage is greater than this as shown by the units of energy registered by your meter.

I look forward to hearing from you soon.

Kind regards,

David Riseborough
Executive Complaints Team
npower
Residential Operations
Tel :0845 0730861 (ext 1198353)

Office Hours: Monday-Thursday 9am-5pm; Friday 9am-4.30pm





--------------------------------------------------------------------------------

From: emily gyde [mailto:emily_gyde@yahoo.co.uk]
Sent: 22 August 2010 14:18
To: Executive Complaints
Subject: Re: URN 97621294-Miss Gyde


Thank you for your kind offer to escalate my inquiry to NPOWER's head of Customer Relations a.s.a.p.

I look forward to hearing from their reply.

Kind regards

Emily Gyde

--- On Wed, 18/8/10, Executive.Complaints@npower.com wrote:


From: Executive.Complaints@npower.com
Subject: URN 97621294-Miss Gyde
To: emily_gyde@yahoo.co.uk
Date: Wednesday, 18 August, 2010, 12:31


Good morning Miss Gyde,

As a senior advisor with 12 years experience in the energy industry, I feel that I have the knowledge and mathematical qualifications needed to answer your concerns.

As the calculations in my previous email response clearly demonstrated how the current balances and charges on your accounts are correct then I would appreciate if you could kindly contact me directly by phone on 0845 0730861 in order to discuss this matter further. We have charged you for energy that you have used as shown as registered by the advance of reading on the meters at your property, calculated on our tariff prices.

However, should you still not agree that the charges are correct then I will escalated your enquiry to our Head of Customer Relations so that a final review can be done and a letter issued outlying our final decision.

I look forward to hearing from you.

Kind regards,

David Riseborough
Executive Complaints Team
npower
Residential Operations
Tel :0845 0730861 (ext 1198353)

Office Hours: Monday-Thursday 9am-5pm; Friday 9am-4.30pm