The latest reply from NPOWER:


RE: URN 97621294-Miss GydeThursday, 26 August, 2010 16:26
From: "Executive.Complaints@npower.com" Add sender to ContactsTo: emily_gyde@yahoo.co.ukGood afternoon Miss Gyde,

As agreed, I will escalate your complaint to our Head of Customer Relations so that a final response (written) can be issued within 21 days.

Kind regards,

David Riseborough
Executive Complaints Team
npower
Residential Operations
Tel :0845 0730861 (ext 1198353)

Office Hours: Monday-Thursday 9am-5pm; Friday 9am-4.30pm



This is my reply:

Thank you Mr Riseborough,



Please ensure that my accounts are put on hold and that no threatening letters are sent by COLLECTIONS DIRECT in the meantime.



Kind regards



Emily Gyde