I have just sent this reply to NPOWER:



From: "emily gyde" Add sender to ContactsTo: Executive.Complaints@npower.comThank you for your kind offer to escalate my inquiry to NPOWER's head of Customer Relations a.s.a.p.

I look forward to hearing from their reply.

Kind regards

Emily Gyde



--- On Wed, 18/8/10, Executive.Complaints@npower.com wrote:


From: Executive.Complaints@npower.com
Subject: URN 97621294-Miss Gyde
To: emily_gyde@yahoo.co.uk
Date: Wednesday, 18 August, 2010, 12:31


Good morning Miss Gyde,

As a senior advisor with 12 years experience in the energy industry, I feel that I have the knowledge and mathematical qualifications needed to answer your concerns.

As the calculations in my previous email response clearly demonstrated how the current balances and charges on your accounts are correct then I would appreciate if you could kindly contact me directly by phone on 0845 0730861 in order to discuss this matter further. We have charged you for energy that you have used as shown as registered by the advance of reading on the meters at your property, calculated on our tariff prices.

However, should you still not agree that the charges are correct then I will escalated your enquiry to our Head of Customer Relations so that a final review can be done and a letter issued outlying our final decision.

I look forward to hearing from you.

Kind regards,

David Riseborough
Executive Complaints Team
npower
Residential Operations
Tel :0845 0730861 (ext 1198353)

Office Hours: Monday-Thursday 9am-5pm; Friday 9am-4.30pm