Here is the latest email:
RE: Npower escalated complaint ref: 97621294Friday, 3 September, 2010 10:32
From: "Executive.Complaints@npower.com"
Dear Miss Gyde
I am sorry that you feel my explanatory email has not answered your queries however, I am confident that both our Executive Complaints Team and I have fully explained why we believe your account to be correct based on the re-billed charges and the payments received.
As we have been unable to reach an amicable resolution I have passed your complaint the the Head of Customer Relations for final review with a view to a final response letter issued to you within the next 7-10 working days.
Regards
Emma Smith
Executive Support Team
npower
Tel: 08450 730861 ext 1198331
PO Box 177
Alnwick House
Cygnet Way
Houghton le Spring
DH4 9AQ
Office hours 8am to 6pm Monday to Friday
My normal working hours 8.30am to 4.30pm Monday to Friday
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