URN 97621294-Miss GydeTuesday, 28 September, 2010 12:14From: "Executive.Complaints@npower.com"
Good morning Miss Gyde,
Further to the email which you received from my colleague Miss Smith on 3 September 2010, I can confirm the following information:
Your enquiry is currently being reviewed by our Head of Customer Relations. Rest assure that as soon as the investigation is completed, a letter will be issued outlining our final decision. Should this not be issued by 12 October 2010, then I will provide a further update at that time.
Please accept my apologies for any upset that you feel has been caused and trust that this information has clarified the current situation.
Kind regards,
David Riseborough
Executive Complaints Team
npower
Residential Operations
Tel :0845 0730861 (ext 1198353)
Office Hours: Monday-Thursday 9am-5pm; Friday 9am-4.30pm
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