I added this email for good measure:

The email below has not answered my question about the differing meter charges (for the same period of time) in the slightest - which leads me to assume that you have not understood the question at all and so therefore you may now pass on this 'escalation' to somebody who actually has the ability to understand the question posed - as mentioned in your email:


"I do feel that the offer made is fair but wish to be absolutely certain that there is nothing else we can do to help you further with your enquiries before I pass this escalation to the Head of Customer Relations for a final response letter to be issued."



Kind regards



Emily Gyde