Here is my new email to NPOWER (i only have a short while at the library today to put up notes and so everything is 'brief' today - until I have bought a new laptop in a COMET sale - because my old one is pretty much dead - as it was supposed to be)...

Dear NPOWER

I received two letters from you this morning:

1. Electricity reminder for £26.21

I have had NO proper bill with the tariff and usage upon it. Please ensure that I receive an actual bill a.s.a.p. I will only pay once I have seen the tariff and usage. Kindly ensure that I am not sent a bullying letter from COLLECTIONS DIRECT in the interm.

2. Gas reminder for £124.96

May I remind you that my complaint (9752751) is now in the hands of the EXECUTIVE COMPLAINTS TEAM and that until it has been resolved - I do not wish to receive any more contrived 'bill's and nor do I wish to receive any bullying letters from COLLECTIONS DIRECT.

This is now a legal environment and I would advide you to put a hold on my account (no more bills for GAS or threatening letters from COLLECTIONS DIRECT) until the situation has been resolved.

Kind regards

Emily Gyde