I have amended the email slightly - just in case he doesn't bother to open the attachments:



Dear Mr Hopkins

Thank you for all of your help in this matter.

I am quite happy to settle my COMBINED BILL FOR GAS AND ELECTRICITY immediately.

However, one thing is confusing me:

Why have I received two COMBINED BILLS through the post - both stating a different amount of money to be paid - yet for the same time period.

Which bill is the correct one?

I have attached both bills to this email for your attention.

1. £463.98 for the time period 09/12/10 - 08/04/11

2. £448.82 for the time period 09/12/10 - 08/04/11

Secondly, I would like to have your firm assurance and commitment to the fact, that NPOWER will not bill me for either GAS or ELECTRICITY, after I have paid this bill - for ANY time period before the 8th April 2011.

Please reply - answering both points above - firstly, why did I receive two bills for two different amounts but for the same time period.

Secondly - do I have a legal assurance from NPOWER that they will not attempt to bill me for gas or electricity, ever again - for any time period before the 8th April 2011 after I have paid one of the two above ‘combined bills’.

You need to decide which is the LEGAL BILL because something is wrong here, isn’t it?

Kind regards

Emily Gyde