I have decided to take it slowly with MRS RICHARDSON from NPOWER - let us get this one cleared up first - here is my latest email to be sent:

Dear Mrs Richardson,


Thank you for your prompt reply.

Am I correct in understanding that if I pay the £463.96 combined bill now, that I will not have to pay any more money, for the period of time 14th September 2009 until the 8th April 2011?

Meaning that £463.96 will clear my entire combined gas and electrics bill for the above time period?

Kind regards

Emily Gyde