Here is my reply email to SANDRA STEELE:



Dear Sandra Steele,

Before you commit yourself to writing again - please consider this one quintessential fact:

NPOWER has been charging me 58p per unit of gas (worked out from my total gas usage).

This is not usual is it?

The tariffs that I have been quoted and that are supposedly being applied to my account - are between 2p to 9p a unit.

I would advise you to read the email that I sent to MELANIE UNDERWOOD (and asked her to pass it on to you) so that you can understand the whole situation a lot better.

To avoid wasting time - here is a copy of the email that I sent her recently:

Dear Melanie Underwood,
If you are no longer dealing with my complaint - could you possibly forward this information to your BILLING department?
Firstly - I looked at the wrong meter - and gave a reading to NPOWER.
NPOWER then charged me a massive amount of money for my TOTAL gas usage.
This actually worked to my benefit.
All one had to do was to compare the gas bill for the first meter with the right meter reading and what I was then charged for TOTAL gas usage upon the right meter.
You see - I had used up far less gas upon the first meter - than I had upon the right meter. About half of the gas usuage upon the first meter.
Yet NPOWER claimed in writing that I still owed roughly the same amount.
You see, the two GAS BILLS for the two different meters - showed up the fact that NPOWER was charging me 58p a unit - from the beginning of my tenancy in this flat.
This could now become a legal matter if I am not refunded immediately.
If you would like to read through the mathematical workings out - here they are:

The last GAS bill that I received from NPOWER was for another £63.10 and that was when NPOWER had been given the wrong meter reading and was calculating what I owed them upon a 955 reading.

Now they know that my meter reading is much higher 1290...the cost has come down.

You see - I have now paid

£131.83 x 2

£81.51

This equals £345.17


NPOWER then asked me for another £63.10 on top of that.

Yet now they are saying that I have only used up gas worth £348.97.

Okay one can say that the 955 reading should have been at MUCH lower cost...because if they had taken 590 as the initial reading...then I would only have used up a tiny amount of gas, wouldn't I?

About 365 units.

If 1290 minus 590 units is 600 units...


...and 600 units costs £348.97 then what would 365 units cost?

About half - right?

Certainly NOT what I have already paid and that has been astronomical: £345.17

Let us work out what one unit costs:

£348.97 divided by 600 = 58p

One unit = 58p

365 units therefore costs: £211.70

My total bill should have been £211.70 upon the first meter.

I have paid £345.17
Put simply - NPOWER are now admitting by default that upon the FIRST meter - they had overcharged me by:

£133.47

345.17 minus £211.70 equals £133.47

Now that they are dealing with the SECOND meter - they are still trying to claim that I owe them, basically the same amount - give or take a few pounds - £348.97. Yet I have used about twice as much fuel.

If they were still charging what they had charged for the first meter reading and not the right meter reading…I would have been asked to pay about £15 per week or more - as one person, living in a one-bedroomed flat and using a minimal amount of gas.
There is something highly suspicious about all of this - isn’t there?