....and what else, dazzlenation?...a reply from louise at O2, who has always been very helpful, i might add....anyway, having read the following...i've just emailed her back to ask if she could possibly supply an email address for the retentions team (what could that mean?)....see previous posts....go figure:
hmmm...the difference between inbound and outbound teams, eh?...what's that got to do with any of it - dazzlenation....i suppose that they just try to sell you a new 'deal'...all i had wanted to know was when i could halt my contract without paying too much...to then find out the worst case scenario...apparently my latest 'rollover' contract lasts until next june...ho-hum...well, if the outbound retention team can do it for less...i might not have to stop that contract from running....because i won't be without a phone - obviously not....my phone can hitch a ride upon my dongle wifi....hmmm...i had thought about that, whilst fixing up the whole deal - initially but then decided that if i wanted to use that phone in an emergency, elsewhere and i couldn't find any 'free wifi', then etc etc......additionally, i would have thought that louise was part of a 'retentions team' - considering just how diplomatically she had handled my complaint regarding rodway's 'adoptees', let us say and their behaviour at the local shop....and so instead of telling O2 to go to hell in a handbasket....i had then stayed on, placated by her generous offer to etc etc...as it goes, eh?
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