the 'red light' and that 'icon' which depicts a 'hand with a red line through it' over the keyboard...has just shown up on my laptop screen...and my keyboard then stopped working...

unfortunately gill's laptop doesn't have an 'unlock button'...and so I pressed 'control alt delete' and the only option that would work - was 'switch user'...because the cursor was already above it anyway and so I just had to press 'enter'...I did so...and the screen then told me that another 'user' had logged on...but didn't give me a name...odd that because no other 'user' is logged on this laptop...go figure.

oh and that norton 'hpqwutils.exe' file has just turned up again...