.....and what's new this monday evening?...a reply from towler....oh and mysteriously her other email has now disappeared from my inbox....good job, i exposed her to the CHP system online, then - by forwarding her email to various addresses....anyway, aparently she cannot make a 'first call' appointment upon the day that she had stated....and so i have emailed her back to say that she can postpone until she finds one, in her diary....lol....go figure: