...what else? a couple of replies from AARON services ltd...see previous notes...and yes I was right to think that something 'dodgy' was going on...firstly 'jess' had claimed upon Monday morning that she had already sent a letter out...I figured....she's lying but it doesn't matter...so long as I receive that letter, at some point...and seeing as it is the third day now and I still haven't received it...well, do you see how it goes?