....and guess what, dazzlenation?...the electrician suddenly managed to turn up at 10.08am, this morning...immediately after i had sent that email - what a 'coincidence'....and yes, he tried the old 'intercom-doesn't work' trick.....it does...it has been tested often enough...."another one of evans'" replies BI online....up to no good but not quite as bad as the last one - let us say....anyway, i had had enough and was about to storm down the stairs...to then find him coming up the stairs...turns out he was quite a nice bloke....promised to do the job in 45 minutes and was true to his word....lol...therefore i had to then inform CHP 'tina' and aaron services ltd 'sarah boe' of etc etc....go figure: