...let's have another go at that email - see previous notes upon 'all of that'....you see, putting it all up - upon my blog, dear reader...helps to focus the mind, let us say....rereading it 'in print' and in public, as it were....go figure:

Dear CHP,

RE: REPLACEMENT OF SHOWROOM BATHROOM BASIN

I am writing to report a certain lack of communication skills - in relation to the above maintenance/repair job, regarding one of your staff called 'Debbie' who was to leave a message upon my ansaphone, Friday morning. Whilst I am sure that 'Debbie' didn't mean to sound rude and bullying -
her tone of voice and attitude were to suggest that and to such a degree that I was disinclined to ring up CHP upon Friday, in order to book a
plumbing appointment because I simply cannot tolerate that sort of unpleasantness.

Additionally, I am also concerned about certain CHP staff and their seeming inability to assimilate information, quickly and easily - for example:

Most of the CHP staff who have engaged with me upon the above issue - appear to have had great difficulty in understanding the difference between a kitchen sink and a bathroom basin - and have continually referred to my maintenance/repair report as for example: a 'sink blockage' - 'waste on sink unit' - see email correspondence for details, along with a letter that I was to receive on Friday, which gives an erroneous job description:

 CHECK WASTE TO BASIN

At least, the reference point was a 'basin' this time around and not a 'sink'.

Nevertheless, I would recommend changing the job title to REPLACEMENT OF SHOWROOM BASIN - a better idea, which might well help to avoid subsequent confusion.

I will ring up on Monday morning, to book a plumbing appointment for the replacement of that bathroom basin unless this is inconvenient - because I would like to avoid any further unpleasantness.

In summary, when an apology should have been issued for fitting a showroom basin that wasn't built to let water down the plughole, in the first place - all I have had so far, in the main, is what appeared to be rude and obstructive behaviour from the CHP employees who have corresponded/left ansaphone messages about the matter, to date and I am at a loss to understand why - considering the fact, that I have always taken great pains to be polite and diplomatic.

 Additionally, I might add that this is all coming upon the back of - a certain Aaron Services Ltd plumber 'Lee Jackson' - who had left me with a boiler that was potentially highly dangerous - another Aaron Services Ltd plumber was then to certify it 'at risk' and I had to sign a waiver, accordingly.

I am uncertain as to what I should classify the above as - perhaps 'inability to respond appropriately' rather than a lack of communication skills?

As I have stated in a former email, the boiler is now working fine but I have had to contend with this mountain-made-out-of-a-molehill regarding the replacement of a showroom bathroom basin - that has been going on for weeks, now (which could be seen as 'harassment' of a vulnerable adult) and quite honestly I am concerned about the way in which certain CHP and Aaron Services Ltd staff, have been conducting themselves, recently.

Apart from the above, I would like to thank CHP for managing to sort it out, in the end - along with CHP's agreement to do the above job 'without charge' - seeing as none of this has actually been my fault.

 Kind regards

 Emily Gyde, flat 2, Belle Court, Belle Court drive, Ellis road, Clacton-on-sea, CO15 1FH