....and what was to happen, this morning - then?...well, the HSBC cashpoint was to swallow up my other card (see previous notes) which should have been valid for another 3 weeks...I was then to go into the bank to talk to 'kay'...although her name-tag had now changed to 'lyn'....and yes, I was to make allowances for the fact that service employees often use aliases, in order to prevent themselves from being the 'brunt' of what is the fault of 'those higher up' etc etc.....in short, I was 'very nice' to all and sundry, including kay/lyn...who then did her best to rectify the situation....i.e. she was to check upon the system and find that a new card had been ordered....to then tell me that I could get money out that day...without any ID upon me, at all....i.e. photo-ID or a check book....nothing at all...I was to wonder about her 'security clearance' at that point in time....and so asked for a receipt...she replied that she could give me a bank balance print-out.....oh and did I mention that she had looked like a rather young 'sally morgan'?....go figure.